Return Policy

At PurePath, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

30-Day Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return:

To start a return, simply contact us at purepathofficial@gmail.com. Our dedicated customer service team will assist you with the return process. Please note that returns will need to be sent to the address provided by our team.

Exceptions and Non-Returnable Items:

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods such as food, flowers, or plants, custom products, personalized items, and personal care goods such as beauty products. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please contact us for further assistance.

Exchanges:

If you wish to exchange your item for a different size, color, or style, we recommend initiating a return and placing a separate order for the desired item. This will ensure the fastest and most efficient processing of your exchange.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. Please ensure that the item is in the same condition as when you received it, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at purepathofficial@gmail.com for further assistance.

At PurePath, we value your satisfaction and are committed to providing exceptional customer service. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience is enjoyable and stress-free.